WTV... The New RTFM

In the olden days, I often heard support people within the I.T. department use the phrase RTFM - Read the Freaking Manual. Our internal customers, when faced with the choice of picking up a manual to answer a question, always preferred to pick up the phone and call for help.

Nowadays, it seems that manuals are almost obsolete. By many, they're still seen as the reference of last resort.

And maybe that's the way it should be.

Today, we have access to loads of technology that enables us to make short, informative videos explaining how to use a computer system, describing a business process, educating viewers on policy or procedures. It's faster, cheaper and frankly, more fun to do than writing a manual.

And video is perfect format for the YouTube generation.

I'd much rather watch a video than read a manual any day. Video training's time has come.

WTV (Watch the Video) is the new RTFM.