14 Things Your I.T. Department Wants To Tell You
In many companies, the relationship between the I.T. department and the rest of the business isn't as productive as it should be. In the spirit of reconcilliation, let me offer up 14 things your I.T. department wants you to know.
1. Our company is more focused on efficient exception handling than we are on process improvements to eliminate the exceptions.
2. Our company doesn’t really understand our business processes as well as we should.
3. We don’t share information (about customers, opportunities, accomplishments, strategy) like we could.
4. Our information security and transaction approvals process reflects a lack of employee trust and adds time and complexity to all transactions without adding value.
5. Every system we have could be utilized 50% better than currently.
6. We don’t collaborate like we should or could.
7. Our corporate information moves too slowly and is stored in too many places.
8. Despite all our automation, we still spend too much time preparing reports and not enough time acting upon them.
9. We have too much data and not enough information.
10. We could accomplish 100% of what we do now, with half of our current systems, if we retired the redundant ones.
11. The business doesn’t understand how important it is to have technology projects business led, to achieve business results. I.T. delivers systems. The business implements them.
12. You treat I.T. as a service provider, not a business partner. Our mutual relationship could be far more productive than it is now.
13. About 2% of the people in our organization account for 80% of our helpdesk calls. Why are they still here?
14. We're all on the same team. We want business success just like you do!
Tomorrow: Things business wants their I.T. departments to know.
1. Our company is more focused on efficient exception handling than we are on process improvements to eliminate the exceptions.
2. Our company doesn’t really understand our business processes as well as we should.
3. We don’t share information (about customers, opportunities, accomplishments, strategy) like we could.
4. Our information security and transaction approvals process reflects a lack of employee trust and adds time and complexity to all transactions without adding value.
5. Every system we have could be utilized 50% better than currently.
6. We don’t collaborate like we should or could.
7. Our corporate information moves too slowly and is stored in too many places.
8. Despite all our automation, we still spend too much time preparing reports and not enough time acting upon them.
9. We have too much data and not enough information.
10. We could accomplish 100% of what we do now, with half of our current systems, if we retired the redundant ones.
11. The business doesn’t understand how important it is to have technology projects business led, to achieve business results. I.T. delivers systems. The business implements them.
12. You treat I.T. as a service provider, not a business partner. Our mutual relationship could be far more productive than it is now.
13. About 2% of the people in our organization account for 80% of our helpdesk calls. Why are they still here?
14. We're all on the same team. We want business success just like you do!
Tomorrow: Things business wants their I.T. departments to know.
[photo credit: escapefromcubiclenation.com]
