Sunday, February 24, 2008

The Battle of O.D. vs. A.D.D.

Many would argue that the I.T. function became more effective after the development of Steering Teams - regular participation by company leaders discussing and debating technology policies and systems development.

The more involved senior leaders are with an initiative, department or function the more commitment, understanding and the sharper the strategic focus. It's all about alignment, expectations and buy-in. And regular exposure to the I.T. function helps foster that.

So why don't we do the same thing with Organizational Development? For many HR departments, the O.D. team is comprised of hybrid "skunkworks" HR people who don't administer policy, explain benefits or manage compensation..

They're out there in the lines of business, working as missionaries, trying to develop momentum behind the principles of succession planning, employee development and nurturing great employee performance.

But these plans seem to be developed within the bowels of HR - then sold to various constituencies within the organization. They act (and are treated) as service providers rather than partners.

Unfortunately for us all, OD efforts are often times seen as the "project of the week" instead of an ongoing (and critical) business process.

It's a battle of O.D. vs. corporate A.D.D. (attention deficit disorder).

From an I.T. perspective, I think we could benefit from a much higher degree of collaboration between I.T. and the O.D. folks. After all, achieving the benefits of systems deployment is almost entirely dependent on how well our employees understand our processes and use the systems. The O.D. team can make a big difference in system acceptance, change management, training and individual performance improvement.

But we aren't at the table.

Because there IS no table.

I'd rather dovetail I.T. user training and performance improvement within a corporate framework/strategy rather than do it independently. We aren't great communicators. We aren't great trainers. We could use your help to improve our performance.

Perhaps we could begin with an O.D. steering team?

Until then, let's have lunch.