My Movie Rant

This morning I had a question for my local movie theatre. I was on their website and wondered why they weren't showing a major film, which was released yesterday. This movie chain has a monopoly in the area.

Great News. On their website was the ability to email a question.

Bad News. No one was on the other end to answer the question. I received an auto-reply stating that their normal business hours were Monday to Thursday 7am-5pm and Fridays until 12:00pm.

The email went on to state: "If you contact us during non-business times, or on holidays, a guest service specialist will respond within the next few business days." It goes on to say:

"If your request requires immediate assistance please contact the manager of your local theatre. Emergency phone numbers for Theatres are available by calling the local recorded showtime number listed here (website link).

What's wrong with this picture? (Pun intended).

Don't offer me email access and then tell me to call! You'd be better off not posting the email address at all. If you're telling me I have to call the theatre and talk to the manager, why not have the local managers monitor the email account on a rotating basis? After all, don't you think it's MORE likely that people will want answers to their questions on a Friday night or a weekend? (when people actually want to go to the movies?)

I'm just saying.....